In case of refunds of purchases made by credit card/debit card, Derimod will be refunded to the card from which the payment was received within 15 days at the latest. Depending on the bank, the time it takes for the refund amount to be reflected on the card may vary.
The responsibility of products sent with different cargo companies belongs to the ordering party. If you choose a different cargo company, you will need to cover the shipping fee. After delivering your product to the cargo company, do not forget to request the cargo tracking number so that you can follow the cargo process. If you deliver it to a different cargo company, please share the following information. To: Derimod Product Control Center, Address: Balçık, Balçık Village, 3254 Street No:70, 41400 Gebze/Kocaeli
As soon as you contact us, systematic checks will be carried out and you will be notified whether the refund has been made or not. If your refund has not been processed and you are within the 14-day period, it is in the process and you should wait. If your refund has been processed, the time it takes for it to be reflected in your account may vary depending on your bank. In this case, you need to contact your bank for your provisioned amount.
If you want to return the product you ordered for any reason, you have the right to return it within 14 days as long as it is delivered to us in its original packaging, undamaged and unused, with all its accessories.
