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Returns Cancellation Exchange

Returns

We understand if you change your mind.

You can return the product you purchased free of charge within 14 days of delivery using one of the methods below.

  • • You must include your invoice or order number, along with the reason for return, inside the package with the product(s) you wish to return.
  • • The item(s) must be returned in their original packaging, undamaged and unused.
  • • Products placed in shipping bags or whose boxes are taped or damaged will not be accepted for return.
  • • Campaign conditions are valid only during the campaign period.
  • • Products purchased from www.derimod.com.tr that have been exchanged in-store are not eligible for return.
  • • Products sent to our stores without identification or a return request will not be processed. Please ensure your return reaches the Derimod Product Control Center.
  • • Returns that are not approved by our inspection team will be sent back to the customer with postage due.
  • • Once the product reaches us, it will be reviewed by the relevant department. This process typically takes 2–7 business days.
To Complete Your Return
Send it with
Free Shipping
Drop it off
at Our Stores
1
You can view your orders placed on Derimod.com.tr by logging in and navigating to the “My Orders” section. To return a product, create a request using the “Easy Return” button.
Go to My Orders
2
A return code will be generated at the end of the process. Please make sure to note your return code.
3
You can drop off the product(s) you wish to return, along with your return code, at any Yurtiçi Cargo branch we partner with, free of charge.
Find a Yurtiçi Cargo Branch
4
You can deliver your product to the courier along with your return code.
5
You can track the return process by logging into our website and navigating to the “My Orders” section.
6
If you don’t have an account, you can easily create one here. By logging in with a password, you can view all your past orders and their statuses. For any new orders you create, you can track shipments, generate a return code, and monitor the return process and shipping.
7
If you don’t have an account, you can still return your product free of charge to our contracted Yurtiçi Cargo branches. However, please call our customer service line first to obtain a return code.
Our Customer Service Number: 0 (850) 288 4 288
Please remember to ask for a tracking number from the cargo company when you hand over your return package, so you can track the delivery process.
Yurtiçi Cargo Phone Number: 444 99 99

Frequently Asked

01 How and when will I receive the refund after returning the product?

In case of refunds of purchases made by credit card/debit card, Derimod will be refunded to the card from which the payment was received within 15 days at the latest. Depending on the bank, the time it takes for the refund amount to be reflected on the card may vary.

02 Can I send it with a different cargo company than the companies you have a contract with?

The responsibility of products sent with different cargo companies belongs to the ordering party. If you choose a different cargo company, you will need to cover the shipping fee. After delivering your product to the cargo company, do not forget to request the cargo tracking number so that you can follow the cargo process. If you deliver it to a different cargo company, please share the following information. To: Derimod Product Control Center, Address: Balçık, Balçık Village, 3254 Street No:70, 41400 Gebze/Kocaeli

03 My refund amount still hasn't been sent to me, what can I do?

As soon as you contact us, systematic checks will be carried out and you will be notified whether the refund has been made or not. If your refund has not been processed and you are within the 14-day period, it is in the process and you should wait. If your refund has been processed, the time it takes for it to be reflected in your account may vary depending on your bank. In this case, you need to contact your bank for your provisioned amount.

04 Do I have the right to return a product that I am not satisfied with?

If you want to return the product you ordered for any reason, you have the right to return it within 14 days as long as it is delivered to us in its original packaging, undamaged and unused, with all its accessories.