Exchange

We understand if you change your mind.

You can exchange the products you purchased from Derimod.com.tr or our stores within 30 days at any of our physical stores.

  • The item(s) you wish to exchange must be sent to us in their original packaging, unused, and undamaged.
How to Make an Exchange
1
Bring the product you want to exchange to a nearby Derimod Store.
2
Don’t forget to bring your receipt with you for the exchange process.

Frequently Asked

01 Can I change the product I bought from your website in the store?

You can make exchanges in our stores. We would like to remind you that you have 30 days to change. The products must be in their original packaging, undamaged and unused, and you must have your invoice for the product(s). We would like to point out that during the return process, you will not be refunded from the store for the product or products purchased from the website.

02 My product arrived wrong, what should I do?

You can return/exchange your incorrectly delivered order. During the return/exchange process, you can complete your product with all its accessories, in its original packaging, undamaged and unused, along with your invoice.

03 How can I change the size of the products I purchased from your site?

The products you purchase from our site can be exchanged in our stores within 30 days. Click to find our nearest store to you. Our store employees will be happy to assist you with product exchange.