Our Customer Policy

DERİMOD is responsible at the highest level for creating and implementing sustainable customer satisfaction. It wants to demonstrate this responsibility by obtaining the ISO 10002 Customer Satisfaction certificate.

It handles customer complaints effectively, efficiently and quickly, gets to the root cause of the complaint and takes the necessary corrective and preventive actions to prevent recurrence.

It concludes customer complaints by taking into account consumer laws and customer satisfaction.

It has created a constantly improving management system regarding customer relationship management.

Each of our employees is aware of customer satisfaction.

To follow and analyze satisfaction indicators, our competitors' activities and best practices; uses this information to improve our products and ensure sustainable customer satisfaction.

Ümit Zaim

Chairman of the Board

01.09.2014