When you click on the "Log In" button at the top of our site, you can complete your membership process by filling out the form in the "Sign Up" section.
You can continue your shopping on Derimod.com.tr without becoming a member. However, if you become a member, you can easily track the status of your order and be informed about innovations and campaigns.
You can update all your information from the "My Account Information" menu within your account. We would like to point out that we can perform the systemic update with the confirmation e-mail that will be sent to your e-mail when you update your membership information. If you do not confirm, your old e-mail will remain registered in our system.
When you click on the account icon in the upper right corner of all our pages, you will be directed to the page where you can log in. If you enter your e-mail using the "Forgot My Password" button on the page, we will send a password reset link to your e-mail.
We will communicate all processes regarding your order to you via e-mail. Therefore, it is important that your e-mail address is up to date so that you can follow the process. You can log in with your existing e-mail and password and update your e-mail within your account. Please do not forget to confirm the activation e-mail that we will send to your current e-mail address. If confirmation does not occur, we will not be able to update your email address.
You must submit your request by calling the call center at 0850 288 4 288.
After logging in, you can view your existing addresses, edit them or add a new address by clicking on the "My Address Information" tab under the "My Account Information" link.
To shop on our website, add the product(s) you want to buy to your cart. To purchase the products in your cart, you must first click on the "My Cart" section in the upper right corner and click on the "Complete cart" section in the lower right corner in the opened section. Continue by checking your cart, clicking the "Continue" button and entering your address information. You can complete the order by entering your payment information on the page that opens.
After logging into your account, you need to go to the "My Orders" page on the left menu. In the Order Details, you will see the Cargo Tracking button so that you can track your product cargo with "Shipped" status. You can track your cargo on the page you are directed to. You can check by entering your order number and e-mail via Order Tracking by clicking on the icon without logging in.
The orders you place on our site will be shipped within 1-3 days if our products are in stock. Shipping process may vary depending on location and cargo branch density. We kindly ask you to contact the cargo company regarding this matter.
Once the order is created, no changes can be made to its content.
If your order is not in the "Shipped" status, you can edit your addresses, but unfortunately you cannot make changes once your order has been shipped.
If you want to cancel any of your orders, you must go to the My Orders page on the left menu after logging into your account. If your order is in the Preparing status in Order Details, you can cancel your order. Please note that you can only cancel your order before it is shipped. You can also submit your request by calling the call center at 0850 288 4 288.
Unfortunately, we do not have a gift package option.
For wrong or faulty products, you can proceed with the following options. Return: You can send the product to our warehouse for return via the cargo companies listed on our website. Change: If you make a request through our call center with the store information you want to change, the necessary actions will be taken.
If you contact our call center, your invoice will be sent to your e-mail address registered in the systems.
You can pay by credit card and ATM/Debit card when shopping on our site.
Unfortunately, we do not have the option to pay at the door.
For all payment options, regardless of the amount, you will be directed to the 3D Secure Payment page. If you do not enter and confirm the code sent to your phone at the last stage, no money will be withdrawn from your card or account.
First of all, you need to contact your bank and get information about whether there is any fee deduction. If your order has not been placed even though money has been withdrawn from your account, the necessary checks will be carried out if you contact our call center and submit your request.
3D Secure, which you can translate as 3D Secure Payment, is a security system developed to increase the security of online shopping transactions. 3D Secure, as a 3D security protocol, is a system that verifies and protects the information flow between the cardholder, the website (Derimod) and the bank, which constitute the three arms used in internet shopping, with special passwords and keys. It is the most preferred secure payment system since it is supported by Visa and MasterCard, one of the world's largest card providers.
No
We never keep your credit card information. It is a process that takes place entirely between you and your bank, as you are directed to the 3D Secure page during payment.
You can check your card information and the balance of the card or account you are trying to pay. If you receive an error message about the site, you can contact us via e-mail by attaching screenshots.
No
You can return a product you purchased from Derimod.com.tr free of charge within 14 days from the delivery date of the order. You can send the product(s) you want to return to us in its original packaging, undamaged and unused, or you can leave the product(s) at our Derimod stores. It is not placed in a cargo bag and in its box. Products damaged by taping cannot be returned.
Once the product reaches us or is dropped off at our store, your return is approved by performing the necessary checks. Once your return is approved, a fee will be deposited into your account within 7-10 business days, depending on your bank.
If you made a purchase with the installment payment option, the refund is returned to your card in installments by your bank.
The products you have purchased from Derimod.com.tr and our stores can only be exchanged in our stores within 30 days. The product/products you want to exchange must be undamaged and unused in their original packaging. Do not forget to bring your invoice when making the exchange.
Our exchange transactions are made only through the store. Refunds will be provided if you send the products to the warehouse.
