01
Under what conditions can I cancel my order?
For cancellation, you can contact us via Whatsapp Live Support line. You can cancel your order in the "Your Order is Being Prepared" status in Order Details. Please note that your order can only be canceled before it is shipped.
02
What should I do if I decide not to receive the product I ordered?
If your order has not been shipped yet, you can easily cancel your order by stating the reason for cancellation. We would like to point out that the Return/Exchange procedure will be applied within 14 days for orders that have started shipping or are in your possession. The refund process for your money may vary depending on your bank.
