Our Customer Complaint Management Process

You can reach us using the following methods:

1) From our phone number 0850 288 4 288 ,
2) By filling out the “ Contact Us ” form on our Website,
3) From our phone numbers on our Website,
4) You can reach us at info@derimod.com.tr .

When your notification reaches our company, it is recorded in our system with a registration number and you will be contacted immediately. All notifications you send to us are evaluated in accordance with our principles of impartiality and customer satisfaction. Customer Relations and Loyalty Management Experts receive or direct information from the relevant departments depending on the subject of your notification. Departments make detailed investigations, make findings and provide solutions. Work is carried out to provide a solution within 3-7 business days, and information is provided for issues that cannot be resolved within this period. Your notifications are analyzed and reported at the periods we determine in line with our Continuous Improvement Principle, ensuring continuous improvement of the products and services we provide.

You may reach us via below ways;

1) You may call: +90 850 288 4 288
2) You may fill the contact us form on our website,
3) You may send an email to: info@derimod.com.tr

When your request reaches us a record is issued and you will be contact as soon as possible. Every record is evaluated in an objective manner. Your record is investigated carefully and in detail then in 3-7 working days, your request is tried to be finalised. If we are not able to solve the problem within 3-7 days you will be notified.